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Evidence Guide: PUACOM002 - Provide services to clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUACOM002 - Provide services to clients

What evidence can you provide to prove your understanding of each of the following citeria?

Identify client needs and expectations

  1. Current and potential clients are identified
Current and potential clients are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Public Safety needs and expectations are discussed and clarified with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Range of possible organisational responses are communicated to the client in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client is informed of options for further action, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and implement response to client needs

  1. Appropriate decision making processes are established with client and pertinent stakeholders
Appropriate decision making processes are established with client and pertinent stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Options are identified, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decision making criteria is identified taking into account client needs and organisational context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decision making criteria are applied to options to identify a range of relevant outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate response is selected and implemented, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client needs are recognised, in accordance with anti-discrimination and other organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage client expectations

  1. Courtesy, consideration and sensitivity are applied to all clients
Courtesy, consideration and sensitivity are applied to all clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation is obtained, completed and processed, in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational policy and procedures relating to confidentiality are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance is sought to manage clients' expectations, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clients are referred, where appropriate, to other personnel to ensure their needs are managed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.